MSExcel

AdvancedExcel

Vlookup

Hlookup

Pivottable

Cleaning

Sales

Good- Communicatuin

Leadership

Hardworking

Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships. Manage a team of collections agents

providing guidance

support

and training as needed. Monitor and analyze the performance of the collections team

implementing measures to improve productivity and success rates. Review and evaluate delinquent accounts

determining appropriate actions to be taken in accordance with company policies and legal requirements. Communicate with customers regarding their outstanding debts

negotiating payment plans

settlements

or other resolutions. Maintain accurate and up-to-date records of all collections activities

ensuring compliance with regulatory guidelines and internal policies. Collaborate with cross-functional teams

including legal

finance

and customer service

to resolve complex or escalated customer issues. Stay current on industry trends and best practices in collections

TELESALES

TELECALLING

BPO

sales

communication

achieved a Sales Target

Business Intelligence

 Collaboration Skills

Negotiation & Persuasion skill

Hardworking